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3 months ago Comments Off on Technical Support Specialist

NOW HIRING

LP Software, Inc. – Worth, IL

LP Software is seeking a Technical Support Specialist to to join our team of software tech support representatives. Our ideal candidate is someone with a “just get it done” attitude. The Technical Support Specialist requires a combination of customer service and technical know-how.  The Technical Support Specialist is responsible for:

  • Answering customer’s questions via phone, email, and our ticketing system
  • Diagnosing web application issues
  • Diagnosing desktop app issues
  • Diagnosing mobile app issues
  • Working cross functionally with the Development Team and Implementation Team.

We are seeking someone that is willing and able to learn about of our products: LPMS-Case Management and CAMS-Compliance Audit Management software.  This position is located in Worth, IL. Telecommuting is not offered for this position.

Skills/Requirements:

  • Windows desktop OS technical support experience
  • Basic familiarity with Windows and Linux servers
  • 2 years experience in a helpdesk environment, preferably supporting enterprise software
  • Excellent written and oral communication skills (email, phone)
  • Ability to deeply understand how our clients successfully utilize our solution
  • Ability to learn complicated processes quickly
  • Some familiarity with our application stack that consists of VB.Net, ASP.Net, Classic ASP, VB6, and MS-SQL
  • Familiarity with our toolset which consists of Freshdesk, Gotomeeting, JIRA, SugarCRM, & Hipchat

Benefits include:
Health Insurance, Life Insurance, Dental, Vision, 401K

Challenging Work

Our large retail clients keep us working on a wide-variety of exciting projects.

Small, Family-like Atmosphere

Our small company feels more like a family than a business.

Learn a New Skill

Company-wide subscription to e-learning powerhouse, Udemy

About LP Software:

LP Software, Inc. is the leader in Incident Management and Audit Compliance software with offices in Worth, IL.  At LP Software, you’ll be joining a first class company, working with large retail clients, developers, sales, and business leaders.

To apply, send cover letter, resume to hr@lpguys.com

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